Dealing with defective mobile-phone units

From the Business Mirror:  Is a way they can be assured of the quality and performance of the product they buy for them to enjoy the full worth of the money they paid for in their purchase of a  cell phone? 

The answer is yes.  Based on the Consumer Act of the Philippines, of which the Department of Trade and Industry (DTI) is an implementing agency, consumers has the right to redress.
To redress is the right to be compensated for misinterpretation, shoddy goods and unsatisfactory services. Article 100 of the Consumer Act says, “The suppliers of durable and nondurable consumer products are jointly liable for imperfections in quality that render the products unfit or inadequate for consumption for which they are designed or decreased their value, and for those resulting from inconsistency with the information provided on the container, packaging, labels or publicity messages/advertisement….”

In the case of a defective cell-phone unit, the consumer can ask the seller to remedy the defects in the said product and, if the latter fails to do so, may demand for a replacement or refund in order to ensure his satisfaction from the transaction.

The consumer can also refer to the phone’s warranty terms. Manufacturers of cellular phones and accessories normally provide a warranty which is applicable for a certain period from the date of purchase—in most cases, one year for the handset and six months for the battery, charger, etc.  Continue reading here http://businessmirror.com.ph/home/economy/19512-dealing-with-defective-mobile-phone-units.html